Thank you for choosing/considering the use of myLoomis portal, our latest addition to helping better serve our customers.
We have pulled together a list of commonly asked questions to assist in helping you navigate around our portal.
Yes, you can use our portal on a desktop device using Chrome, Edge, Firefox, Safari or any latest browser. However, you will require a smartphone or tablet device if logging in using the Google Authenticator app.
Note: We can opt you in to text message authentication if this helps, please log a case requesting this by clicking here .
Good question! In short, we cannot tell you for sure, however, this handy resource tool will assist in confirming if your browser is the latest and current. Please click here .
Yes, you can use other authenticator tools in the same way. Our preferred method is Google.
Not currently, myLoomis portal is built to a site to person relationship. Future releases will see this functionality change.
Yes however each user will need to use their own business mobile/email address as the system will not allow you to use the same email address.
Yes, you can still sign up for an account to report discrepancies or download and print your location barcode. However, if you're not set up for deliveries through Loomis, then this feature will not be available to you. We would happily welcome a discussion with you, to talk about our services. Please speak with your account manager to find out more.
Yes, our portal has new features which have allowed us to open it up to all of our customers. You can now report a discrepancy which will be directed to the department that investigates the claim. You can also download and print your location barcode that the driver scans, meaning you no longer have to contact the local branch to request a new one if damaged or lost. Sign up today to see our new features for yourself!
Our portal is not designed in APP form currently, it is accessible in a web-based version on mobile, tablet or desktop view.
As you are not able to amend this yourself you will need to raise a case with us, click here and complete the form and one of our team will be able to assist.
Simply navigate to the main login page here , hit the “Reset Password” link and follow the instructions on screen.
Before you dispose of your old device, you must go to the Google authenticator app and transfer the account from this device to your new device. See below steps;
Best practice would be to ensure the user's details are updated before they leave the business. This can be done in the account administration section when logged into the portal. However, we appreciate it isn’t always that simple, as an alternative solution, you can log a case here to request our portal administrators to remove the user from the system for you.
Simply request a log in through your Loomis Account Manager. This cannot be done publicly as we need to verify you are a Head Office user.
Email verification is a new feature available. Personal emails cannot be used (Gmail/Yahoo/Hotmail) when signing up. You will need to ensure your email address is a business domain prior to email authentication set up.
The portal will begin exchanging data from the day you become an active user. Any orders prior to that will not be visible. This is the same for the reports section and the SafePoint.
Simply click here to request for APP or Email authentication. We cannot completely remove the 2-factor authentication as this is a security requirement.
We cannot set this up on your behalf. Click here for the Google authenticator instructions. You’ll need to read through the instructions carefully to set this up correctly.
Last updated: 25th August 2022
Contact the Customer Services Team using the support form
or call 0845 309 6419
(Calls to Loomis on this number include an access charge of 2p per minute PLUS your network provider’s standard call rate).
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