Service Announcement

Christmas & New Year 2023 / 2024

Loomis UK has published the operating schedule for Coin & Cash Ordering services for the Christmas & New Year periods. Customers who utilise these services should be aware of the cut-off times for ordering cash & coin supply and plan accordingly.

Order Date
Time Delivery Window
Tuesday 19 th December Before 12:00 Wednesday 20 th December (11:30 for Portal Orders)
Before 15:00 Thursday 21 st , Friday 22 nd , Saturday 23 rd , Sunday 24 th , Monday 25 th , Tuesday 26 th and Wednesday 27 th December

After 15:00 cut-off our systems may accept orders for delivery between the 22 nd to 27 th December but they will not be processed
Wednesday 27 th December Before 12:00 Thursday 28 th December (11:30 for Portal Orders)
Before 15:00 Friday 29 th , Saturday 30 th , Sunday 31 st December, Monday 1 st and Tuesday 2 nd January

After 15:00 cut-off our systems may accept orders for delivery between the 30 th December to 2 nd January but they will not be processed

Regular service profile remains in effect so scheduled days, denomination, and volume restrictions still apply. If in doubt, please speak with the Customer Service Team or Account Manager who will assist.

Cash and Coin Ordering

Using our myLoomis Portal , you are able to place your cash and coin orders 24 hours a day. You can also view and edit upcoming orders, and view historic orders at any time of the day. Alternatively, you can place your order via the automated IVR system. Please note that between Wednesday 27 th December and Friday 29 th December inclusive these 2 options, (myLoomis Portal and IVR) will be the only available opportunities to place your orders.

New Opening Hours

From February 2023 Loomis' Cash and Coin Ordering Call Centre  will be operating with revised opening hours.

The new opening hours for our cash ordering call centre will be Monday to Friday 8:00am - 2:00pm.

Please note, there is no change to our Customer Services Call Centre opening hours.

Does your business require regular collections and deliveries of coins?

Loomis will ensure that you have the coin you need, when you need it – and that all your surplus coin is collected, counted and banked securely as quickly as possible.

Read more about our Cash & Coin Services


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Contact the Customer Services Team using the support form
or call 0845 309 6419
(Calls to Loomis on this number include an access charge of 2p per minute PLUS your network provider’s standard call rate).

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