Service Announcement
Christmas & New Year 2023 / 2024
Loomis UK has published the operating schedule for Coin & Cash Ordering services for the Christmas & New Year periods. Customers who utilise these services should be aware of the cut-off times for ordering cash & coin supply and plan accordingly.
|
Order Date
|
Time | Delivery Window |
| Tuesday 19 th December | Before 12:00 | Wednesday 20 th December (11:30 for Portal Orders) |
| Before 15:00 |
Thursday 21
st
, Friday 22
nd
, Saturday 23
rd
, Sunday 24
th
, Monday 25
th
, Tuesday 26
th
and Wednesday 27
th
December
After 15:00 cut-off our systems may accept orders for delivery between the 22 nd to 27 th December but they will not be processed |
|
| Wednesday 27 th December | Before 12:00 | Thursday 28 th December (11:30 for Portal Orders) |
| Before 15:00 |
Friday 29
th
, Saturday 30
th
, Sunday 31
st
December, Monday 1
st
and Tuesday 2
nd
January
After 15:00 cut-off our systems may accept orders for delivery between the 30 th December to 2 nd January but they will not be processed |
Regular service profile remains in effect so scheduled days, denomination, and volume restrictions still apply. If in doubt, please speak with the Customer Service Team or Account Manager who will assist.
Cash and Coin Ordering
Using our myLoomis Portal , you are able to place your cash and coin orders 24 hours a day. You can also view and edit upcoming orders, and view historic orders at any time of the day. Alternatively, you can place your order via the automated IVR system. Please note that between Wednesday 27 th December and Friday 29 th December inclusive these 2 options, (myLoomis Portal and IVR) will be the only available opportunities to place your orders.
New Opening Hours
From February 2023 Loomis' Cash and Coin Ordering Call Centre will be operating with revised opening hours.
The new opening hours for our cash ordering call centre will be Monday to Friday 8:00am - 2:00pm.
Please note, there is no change to our Customer Services Call Centre opening hours.
Does your business require regular collections and deliveries of coins?
Loomis will ensure that you have the coin you need, when you need it – and that all your surplus coin is collected, counted and banked securely as quickly as possible.
Read more about our Cash & Coin Services
