Service Announcement
Festive Bank Holiday Period
As we approach the Festive Bank Holiday Period, running from Monday, 04 November 2024, to Sunday, 05 January 2025, we want to ensure you continue to receive the best possible service.
If you require additional services or your sites are closed during this time, please contact Customer Services on uk.customerservices@loomis.com for a Bank Holiday request form. Please create a new email with the subject line “FESTIVE BANK HOLIDAY 2024” to ensure your request is prioritised.
When planning your requirements, please consider any additional needs for Black Friday (29 November) and Cyber Monday (02 December).
Please note that we can only accommodate additional Sunday services on Sunday, 22 December.
Your request form must be completed and returned no later than Friday 04 October 2024. After this date, we will not be able to accommodate additional requests or changes.
From this date our branch network will review all submitted requests and Customer Services will advise you of the outcome of your submitted Bank Holiday form – in instances where we are unable to accommodate your request, we will endeavour to offer you an alternative option.
All scheduled services that fall on Bank Holidays will be charged in line with your contractual terms, whether they are taken or not. Please take note of your Bank Holiday rule when submitting your requests.
Ordering cash for the Bank Holiday period:
It will not be possible to accept Cash orders placed after the dates and times shown in the table below:
| Order Date | Time | Delivery Date (11:30 cut off - Portal Orders) |
|---|---|---|
| Thursday 19/12/2024 |
12:00 | Friday 20, Saturday 21, Sunday 22, Monday 23 December 2024 |
| Monday 23/12/2024 |
12:00 | Tuesday 24, Thursday 26, Friday 27 December 2024 |
| Friday 27/12/2024 |
12:00 | Saturday 28, Sunday 29, Monday 30 December 2024 |
| Monday 30/12/2024 |
12:00 | Tuesday 31 December 2024, Thursday 02 January 2025 |
Site Surveys / New Installations
Between 02 December 2024 and 05 January 2025, it will not be possible to perform site surveys or new installations without prior agreement with Loomis.
Should you have any questions or concerns regarding the information above please contact Customer Services.
User Management is now live!
We are excited to offer this new functionality on our myLoomis Customer Portal!
This functionality is specific to our Head Office users and will enable them to;
- create new users
- edit user details such as telephone number, email & authentication method
- delete users who have left the business
- move users that change from one location to another
- issue re-set password links
- full user list export into Excel
This addition will enable Head Office users to maintain a secure and organised system by keeping records up to date at all times and being able to resolve access issues without having to go through various channels.
If you are based in a Head Office and would like to register for an account with us, please request this through your Loomis account owner.
Does your business require regular collections and deliveries of coins?
Loomis will ensure that you have the coin you need, when you need it – and that all your surplus coin is collected, counted and banked securely as quickly as possible.
Read more about our Cash & Coin Services
